Qantas 2025 Data Breach
ObscureIQ Breach Intelligence
Moderate SeverityWebsite / service breach
Qantas Australian Flag Carrier Airline Breach (2025): 6 Million Passenger Records Including Home Address Exposed via Third-Party Call Centre
Australian flag carrier airline.
Verified by ObscureIQ Intelligence
48/100Breach Risk Index
8Data Value
60Market Recency
153dSince Breach
Breach Intelligence Summary
Entity: Qantas · Actor: Scattered Lapsus$ Hunters · Sources: 2 references
Attack: Credential Theft
Profile: Company · Passenger air transportation · Commercial airline · Australia / Global
Timeline: Breach (2025-10-10) · Year (2025)
Exposure: 6.0M records · 3 fields: Email Address, Phone Number, Physical Address
Status: Confirmed
Executive Summary
On 30 June 2025, Qantas detected unauthorized access to a third-party Salesforce platform used by its Manila call center, achieved through voice-phishing of a call-center operator. Data on about 5.7 million customers was later dumped on 12 October 2025. Exposed data included names, email addresses, dates of birth, frequent-flyer numbers, and for some customers phone numbers and addresses. Credit-card and passport details were not exposed.
ObscureIQ assessment: High risk of travel-themed phishing, loyalty fraud, impersonation, and targeted scams. Frequent-flyer identifiers and support-context records make it easier to convincingly pose as airline staff or exploit high-value travelers.
Breach Impact
The name/DOB/email/loyalty combination is well suited to convincing spear-phishing and loyalty-account takeover; addresses and phone numbers for a subset add targeting depth.
About Qantas
Qantas is the flag carrier airline of Australia, operating domestic and international flights and the Frequent Flyer loyalty program.
Why They Hold Your Data
Airlines and travel brands collect customer identity, contact, support, and loyalty-program data across booking and service systems. In this case, leaked data reportedly included emails, phone numbers, home addresses, frequent-flyer numbers, tier status, and in some cases meal preferences from a third-party customer service platform.
Recent Developments
Qantas detected the intrusion on a third-party customer-service platform in late June 2025; the stolen data was posted publicly in October 2025 after failed extortion.
Data Points Exposed
3 verified field types
Email Address
Phone Number
Physical Address High
Field names are shown in full for clarity and search visibility. Canonical machine keys are emitted only in this page’s structured data.
Exploitation & Downstream Threats
Threat Activity:Moderate
Primary downstream threats:
- SIM swap attacks where phone numbers are present
- Targeted phishing campaigns using exposed email addresses
- Doxxing risk from physical address exposure
Threat vectors:
- Phishing, credential stuffing & account takeover
- SIM swapping, vishing & SMS phishing
- Physical stalking, mail fraud & identity verification
- Home targeting, stalking & physical threat
Threat Actor: Scattered Lapsus$ Hunters
Scattered Lapsus$ Hunters
Credential Theft
Attribution and method are based on available breach intelligence. Reported attack vector: Credential Theft.
Recommended Actions
If you believe your information may be included:
Enable MFA Everywhere
Turn on multi-factor authentication on email first, then financial accounts.
Report & Recover
If you spot misuse, start an official recovery plan and report fraud.
Frequently Asked Questions
What happened in the Qantas breach?▾
On 30 June 2025, Qantas detected unauthorized access to a third-party Salesforce platform used by its Manila call center, achieved through voice-phishing of a call-center operator. Data on about 5.7 million customers was later dumped on 12 October 2025. Exposed data included names, email addresses,…
What data was exposed?▾
Verified fields include Email Address, Phone Number, Physical Address.
What should I do if I was affected?▾
Change reused passwords, enable MFA, and (if identity or financial data is involved) freeze your credit and monitor your accounts.
Sources & References
Every claim on this page is traceable. This breach draws on:
Breach Index
ObscureIQ Intelligence
ObscureIQ proprietary analysis
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