Impact & Downstream Threats
This breach carries high risk due to the nature of exposed data fields and the scale of affected records.
- SIM swap attacks where phone numbers are present
- Targeted phishing campaigns using exposed email addresses
- Doxxing risk from physical address exposure
Breach Intelligence
Executive Summary
In June 2025, Qantas Airways confirmed a data breach originating from a third-party customer service platform (Salesforce) used by an offshore call center in Manila. The incident was attributed to the threat actor group Scattered Lapsus$ Hunters, who gained access via social engineering (voice phishing) targeting call center staff. After Qantas and Salesforce refused ransom demands, the stolen data was leaked on the dark web in October 2025.,
, The breach involved a total of 5.7 million unique customer records. While Qantas initially provided broad estimates, post-leak analysis of the raw data (approximately 153GB) identifies the following unique counts:,
,
,
About Qantas
Australian flag carrier airline.
Data Points Exposed
Dark Web Verification
Status: Confirmed
- Dataset containing approximately 6.0M records identified in breach intelligence sources.
- The data is indexed and searchable across breach notification platforms.
Recommended Actions
⚠️ Do not assume this is low sensitivity.
Non-clients may request a breach impact review.
Frequently Asked Questions
In October 2025, Qantas experienced a data breach that exposed approximately 6.0M records containing personal information.
The exposed data includes fields such as email address, phone number, physical address:home.
Approximately 6.0M records were affected based on current breach intelligence.
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- A public-facing individual
- A high-profile executive
- A customer of Qantas
- Or concerned about credential reuse
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