Qantas Data Breach
Status: Confirmed
Breach Intelligence Summary
Entity: Qantas · Actor: LAPSUS$ · Source: DataBreach.com / ObscureIQ intelligence
Attack: Voice Phishing (Vishing) via Voice phishing (vishing) targeting SSO credentials
Timeline: Breach (Oct, 2025) · Reported (Feb, 2026) · Leak (Feb, 2026)
Exposure: 6.0M+ records · Email, Phone Number, Home Address
Status: Confirmed · Risk: Moderate (Phishing / SIM swap)
Summary
In June 2025 Qantas Airways confirmed a data breach originating from a third-party customer service platform (Salesforce) used by an offshore call center in Manila. The incident was attributed to the threat actor group Scattered Lapsus$ Hunters who gained access via social engineering (voice phishing) targeting call center staff. After Qantas and Salesforce refused ransom demands the stolen data was leaked on the dark web in October 2025. The breach involved a total of 5.7 million unique customer records. While Qantas initially provided broad estimates, post-leak analysis of the raw data (approximately 153GB) identifies the following unique counts:
3 000 000 unique Email Addresses
3 200 000 unique Phone Numbers (mobile and landline)
691,600 unique Home Addresses
The 691.6k unique addresses represent a specific subset of customers who had previously interacted with baggage services or support tickets. Compromised data also included Frequent Flyer numbers tier status and in some cases meal preferences. Qantas has stated that sensitive information such as passwords credit card details, and passport numbers were not stored on the affected system and were not compromised. The airline is currently facing an OAIC investigation and a class-action lawsuit filed in early 2026 regarding its data retention and third-party security practices.
About Qantas
Qantas is the organization affected by this breach. User data may have been generated through account creation, service usage, or business operations.
If you have interacted with Qantas in any capacity, your data may be included in this breach.
Threat Actor: LAPSUS$
This breach has been attributed to LAPSUS$. The group is known for data theft campaigns targeting organizations through various intrusion methods.
- Voice phishing (vishing) targeting SSO credentials
Breach Exploitation Status
Moderate
Status
Detected
Possible
Possible
Unknown
Unknown
3–5 years
Phone numbers and addresses change over time but remain valid long enough for sustained exploitation campaigns.
Data Points Exposed
Dark Web Verification
Status: Confirmed
- Dataset containing approximately 6.0M+ records has been identified in breach intelligence sources.
- The data is indexed and searchable across breach notification platforms.
Impact
This breach carries moderate risk due to the nature of exposed data fields and the scale of affected records.
- Targeted phishing referencing Qantas accounts or services
- SIM-swap attempts where phone numbers are present
- Physical mail scams and address-based identity verification fraud
- Data broker enrichment and resale
Recommendations for Impacted Individuals
If you believe your information may be included:
Non-clients may request a breach impact review.
Qantas account updates
Password reset requests
Verify directly through official channels.
Email compromise is often the first pivot point.
Frequently Asked Questions
In Oct, 2025, Qantas experienced a data breach that resulted in the exposure of approximately 6.0M+ records containing personal information.
The exposed data includes Email, Phone Number, Home Address.
Approximately 6.0M+ records were affected based on current breach intelligence.
Yes. This breach is treated as confirmed based on data observed in breach intelligence platforms.
Data circulation has been detected across breach-sharing channels. Downstream exploitation risk exists based on the nature of the exposed fields.
Rotate passwords associated with Qantas, enable multi-factor authentication on email and financial accounts, and monitor for suspicious activity.
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Corporate Accountability
Organizations that collect personal data have a duty to implement reasonable safeguards and to notify affected individuals when breaches occur.
Scope assessments may evolve as investigations continue. Users should not rely solely on early estimates when making risk decisions.
ObscureIQ Advisory
We combine proprietary dark web access with commercial and restricted breach intelligence to verify exposure and assess real-world risk.
- A public-facing individual
- A high-profile executive
- A customer of Qantas
- Or simply concerned about credential reuse
We can confirm whether your information is circulating and evaluate downstream threat vectors.